“Usability is about people and how they understand and use things, not about technology.”
STEVE KRUG
About Me
I am a creative UX Designer and Researcher with expertise in developing innovative, approachable user experience frameworks for digital products. Ceaselessly focused on user-centric design decisions. Accomplished at creating new frameworks that feel completely familiar to ease user adoption. Experience with diverse clients from major automotive companies to revenue cycle specialists. I have built and led peak-performing teams and managed large-scale projects to ensure continuous improvement and increase customer satisfaction.
My Work
Gen AI in Health Care Revenue Cycle Management
With the advancement of AI, tasks that were once monotonous can now be expedited and improved. The challenge here was identifying where AI could be used [...]
Grady Cares
Grady Cares is a non profit that was in need of a significant website redesign. The goal was to get users more comfortable using the [...]
My Skill Sets and Tools
Experienced UX Designer with broad skill set and tool belt; ranging in Discovery > Design > Testing
User Journeys
User Interviews
Affinity Mapping and Data Synthesis
Persona Creation
Figma /Figjam
Wire Framing
Visual Interface
High Fidelity Design
Contextual Observation
Prototype Testing
Iterations
Qualitative and Quantitative Surveys