Since inflation for car-related goods are among the highest since 1980, taking care of your car is more important now more than ever. Car maintenance can be daunting for car owners who do not have a lot of experience or limited income. Our app offers a sense of security and confidence to be able to maintain and plan for costly car repairs in the future.
My Role
- UX Research
- UX Design
Duration: 6 Weeks
Design Process
Empathy
- User Research
- Competitor Analysis
Define
- User Persona
- Problem Statement
- User Story
Ideate
- User Flow
- Prototype
Test
- User Interviews
- Iterate
Understanding the Problem
The project was started to understand how vehicle owners feel about repair/maintenance and what could be offered to make this task easier for users.
User Research
What is the biggest challenge you face as a car owner?
Do you trust the recommendations you receive from mechanics?
What resources do you rely on for car maintenance and repair information?
Key Insights
Survey Participant Profile
- 70% identified as female
- 60% were between the ages of 24-35
- 72% considered themselves to have limited vehicle maintenance knowledge
User Persona
Competitor Analysis
Understanding the User
Ideation
User Flow
Prototyping
User Testing
User Feedback
Next Steps
